Freshworks
AI-assisted service software for exceptional customer and employee experiences.
Productivity
About Freshworks
Freshworks delivers AI-powered customer service, IT service management, and CRM solutions. With intuitive interfaces and powerful automation, it helps MSPs and their clients streamline support operations and improve satisfaction scores.
Key features
- AI-powered helpdesk and ticketing (Freshdesk)
- IT service management (Freshservice)
- CRM and sales automation (Freshsales)
- Omnichannel support - email, chat, phone, social
- Workflow automation and SLA management
- Self-service knowledge base
Why Freshworks through Gridheart?
Local support
Dedicated technical and commercial support in Swedish and English - in your time zone.
One bill, full control
All vendors on a single consolidated invoice. Set your own pricing, protect your margins, and simplify accounting.
Training & onboarding
Get certified on every product you sell. Gridheart offers onboarding, workshops, and ongoing education for your team.