Freshworks
AI-assisted service software for exceptional customer and employee experiences.
About Freshworks
Freshworks delivers AI-powered customer service, IT service management, and CRM solutions. With intuitive interfaces and powerful automation, it helps MSPs and their clients streamline support operations and improve satisfaction scores.
Key features
AI-powered helpdesk and ticketing (Freshdesk)
IT service management (Freshservice)
CRM and sales automation (Freshsales)
Omnichannel support - email, chat, phone, social
Workflow automation and SLA management
Self-service knowledge base
Why Freshworks through Gridheart?
Local support
Dedicated technical and commercial support in Swedish and English - in your time zone.
One bill, full control
All vendors on a single consolidated invoice. Set your own pricing, protect your margins, and simplify accounting.
Training & onboarding
Get certified on every product you sell. Gridheart offers onboarding, workshops, and ongoing education for your team.