Terms & Conditions

    This page gives You access to all of Gridheart's legal documentation governing the use of the Gridheart Marketplace and Services.

    Agreements and Policies

    Marketplace and Master Resell Agreement

    The main agreement governing Your use of the Gridheart Marketplace and resale of Services. Covers ordering, fees, liability, termination, and governing law.

    Acceptable Use Policy

    Rules for acceptable use of the Marketplace and all Gridheart Offerings, including security obligations, NIS2 considerations, and prohibited activities.

    Support SLA

    Support channels, incident priority levels, response and resolution targets, and Marketplace availability commitments.

    Privacy and Data Processing

    Privacy and Data Processing Documentation

    All documents related to personal data, GDPR compliance, data processing terms, sub-processors, and Gridheart's privacy policy.

    If You have questions about any of these documents, contact us at legal@gridheart.com