The threat landscape is evolving faster than most MSPs can handle on their own. Cyberattacks are no longer rare events - they are continuous, automated and increasingly AI-driven. The problem for many MSPs isn't a lack of tools, it's a lack of operational capacity to actually act on what those tools report.
That's exactly the gap Acronis MDR by Acronis TRU is built to close.
Why isn't EDR and XDR enough?
EDR and XDR are powerful tools - but they are just that: tools. They generate alerts, visibility and data. What they don't do is guarantee that someone actually acts on that information in time. Alerts that aren't triaged in real time, incidents investigated too late, and fragmented response workflows lead to predictable consequences: longer downtime and worse outcomes for clients.
Tools without operations don't deliver security outcomes. MDR is the answer - but only if it covers the full chain from detection to recovery.
What Acronis MDR actually delivers
What sets Acronis MDR apart from many other offerings on the market is that it doesn't stop at detection and alert management. The service is built around a resilience-first model where the goal is full business continuity, not just incident reports.
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24/7 SOC monitoring
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Maximum 60-minute response time - 15 minutes for critical incidents
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Endpoint isolation, full remediation and threat elimination
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Rollback from backup to minimize downtime
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Patching of exploited vulnerabilities to prevent reinfection
Delivered by Acronis TRU - not a third-party abstraction layer
A very important detail. Acronis MDR is delivered directly by Acronis' own SOC team, the Acronis Threat Research Unit (TRU) - the same team that builds and maintains the EDR and XDR technology. This means faster adaptation to new threats, less escalation friction and clearer accountability.
You're not just buying MDR - you're leveraging the same organization that builds and operates the entire technology stack.
What this means for you as an MSP
With global availability, MSPs can now deliver a consistent MDR service across regions, support multinational clients with a unified approach and scale without regional service gaps. The platform is built for multitenancy, integrates with existing RMM and PSA systems and requires no internal SOC buildout.
For MSPs that haven't yet focused on security services, this is an opportunity to quickly position themselves with an enterprise-grade offering for SMB clients. For security-mature MSPs, it's about scaling up without adding headcount and consolidating tools and workflows.
Stronger margins, better service delivery and higher client retention - that's the concrete outcome for MSP partners.