When Sweden's largest telecom operator wanted to modernize its customer experience, they turned to Gridheart – which resulted in a sustainable partnership that elevates sales, support and, above all, security to the next level.

Telia uses Gridheart to:

• Get access to personal sales support and service
• Develop tailored service packages
• Create a digitized customer journey

Telia is Sweden's leading telecom operator in terms of both revenue and number of customers. The company offers a wide range of services for individuals, businesses and organizations. Telia Sweden is part of the Telia Company group, which operates in several Nordic and Baltic countries.

In collaboration with Gridheart, Telia has, over several years, developed a portfolio of security services adapted to meet customers' specific needs.

Fredrik Nyberg, Business Manager at Telia, has been crucial in implementing several of Gridheart's services in their offering.

The challenge

Fredrik Nyberg emphasizes the importance of creating a seamless and digitized buying journey for Telia's customers. "We want to make it easy for customers to buy and manage their services, while ensuring that the services are relevant to their needs," says Fredrik.

One of Telia's main challenges has been to raise awareness and maturity in the IT area, especially at a time when cybersecurity is becoming increasingly critical. It's not just about selling subscriptions and services, but also about understanding which areas require focused attention.

To meet this, Telia has invested in robust services such as Acronis and Usecure, in partnership with Gridheart.

Another challenge has concerned internal support. Although Telia has a strong internal team, it takes time to train them in new services. Here, Gridheart has acted as a lifeline. A reliable partner who can quickly provide both sales-focused and technical support when needed.

Why Gridheart?

Telia chose to collaborate with Gridheart due to the close and personal relationship between the companies, combined with Gridheart's expertise in IT security and cloud services.

Telia views the partnership with Gridheart very positively and sees it as a long-term and growing collaboration.

I appreciate the fast communication. When we have questions, we get quick answers, and there are short paths to solutions. Even with service launches, we get fantastic support, and Gridheart always keeps us informed about updates and status.

A customer-centric distributor

Through its partnership with Gridheart, Telia has strengthened its offering of cybersecurity services, especially aimed at small and medium-sized businesses (SMB) and micro-businesses. The vision is clear: to simplify the customer journey through digitalization, while delivering the right products and services – and here Gridheart has played a significant role as a partner.

Identifying which services best meet customer needs is always a central challenge. That's why seamless and reliable relationships between partners are of utmost importance.

Gridheart has been a supportive partner in shaping our offerings and ensuring that we meet our customers' requirements in the best possible way.

Tailored solutions and practical collaboration

Fredrik and his team have, together with Gridheart, carefully developed a portfolio adapted for Telia's customers. Gridheart has also contributed marketing and training materials to support the launch and compliance of new services. The management of support has been another important aspect of the collaboration. Gridheart has acted as a sounding board and a reliable resource, both during launches and in the development of Telia's service packages.

A partner who listens – and delivers

Gridheart stands out for its ability to listen and truly understand customer needs, while maintaining fast and responsive communication. The sales and support teams at Gridheart have provided invaluable support, which has enabled Telia to implement robust and reliable security services. Services they can rely on, no matter what.

I appreciate the fast communication. If we have questions, we get quick answers, and there are short paths to solutions.

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