A Partnership in Symbiosis - Gibon's Security Delivery with Gridheart and Acronis

About Gibon

Gibon is an owner-led group of IT partners focused on delivering complete IT services and functions for companies within the SMB segment. With 14 local offices across Sweden, from Hässleholm in the south to Uppsala in the north, Gibon combines local presence with national strength. The proximity to the customer is not only geographical - it is part of the business concept.

The offering spans broadly: flexible workplace, cloud services and IT infrastructure, cybersecurity, AI and automation as well as advisory services, all gathered under one roof. The customer should never have to manage multiple points of contact for their IT. Gibon takes full responsibility.

With that ambition comes a high demand on the partners and platforms chosen to build the offering around.

The Need That Drives Change

Being a complete IT partner means having full control - not just over the individual parts, but over the whole. Gibon identified that a fragmented supplier landscape within security and backup created risks that were difficult to oversee.

We were looking for a partner to minimize the gaps that can arise when you have multiple suppliers. With too many parties in the chain, you simply cannot see the full picture as effectively. - Calle Granemalm, Gibon

The choice fell on Gridheart as distributor and Acronis as platform. Acronis offers a unified solution covering cybersecurity for identities, devices and users. All in one and the same interface. This creates both simplicity in employees' everyday work and structural security in the delivery. An important factor in the decision was also that Acronis is a European actor with Swedish ownership, which carries significant weight in a security landscape marked by uncertainty around data protection and geopolitics.

Acronis gives us the answer to our question - a holistic platform that minimizes risk and maximizes efficiency, with a unified interface that creates simplicity in everyday work. - Calle Granemalm, Gibon

Commitment That Builds Stronger Security

Acronis as More Than a Platform

The choice was not only about technology. For Gibon, it is crucial to be understood and to have reliable contacts who see the entire process and not just their own part of it. That is precisely where Acronis has made a difference.

Anyone can deliver a product with skilled employees and the right technology, but not anyone can do it with commitment. That is where Acronis has stood strongly behind us to give us the best possible opportunities to become one of the strongest IT partners for SMB. - Calle Granemalm, Gibon

A central part of the success has also been the approach around baselines. By defining a minimum level of security, Gibon's technicians can directly see deviations when they arise and in many cases resolve them automatically. This means that security gaps are not only discovered faster, but to a large extent prevented before they have a chance to become a problem.

Gridheart as Enabler

When Gibon chose a partner to succeed with Acronis at scale, commitment was a decisive factor. Technology and competence are a hygiene factor, but what truly sets a partner apart is the willingness to understand the entire process and show up for real.

For Gibon, it is about being understood and having reliable contacts who see the entire process, not just their own part of it. That is precisely where both Gridheart and Acronis have made a difference, by actively engaging in Gibon's success and providing the best possible conditions to become one of the strongest IT partners for SMB on the market.

Gridheart contributes something that goes beyond pure product delivery. Through access to an ecosystem of subcontractors, Gibon can choose the components that suit their offering - and receive support from people who quickly understand what is required to succeed.

It is an interplay that is needed to succeed, not just a skilled supplier. Gridheart gives us the opportunity for a more complete delivery and lets us pick the cherries that suit us. Through the collaboration we have come further in less time. - Calle Granemalm, Gibon

In practice, this is visible in concrete improvements to onboarding flows and support processes, smooth tools that make it possible to handle cases with a precision and accuracy that was not previously possible. To scale the offering internally, it also requires that everyone in the organization speaks the same language, technicians as well as salespeople. Within Gibon, this is solved through packaged services built for their customer group, combined with training in how the services are sold, delivered and secured. Everyone works in the same way, which raises the delivery level and creates confidence for the customer as well as the employee.

Results and the Road Ahead

A concrete example of the value of the combination is when one of Gibon's customers quickly needed to introduce an MDR solution (Managed Detection & Response) to meet high demands from their own customer. Through the Acronis platform and the established way of working, Gibon was not only able to deliver within the desired continuity levels - they exceeded them.

Looking ahead, Gibon sees great potential in increased automation, but with an important nuance: automation does not replace the human - it needs to be complemented by people who interpret the signals and act on them. Gibon wants to continue developing that symbiosis together with Gridheart and Acronis and make it as effective as possible.

Both Acronis and Gridheart engage themselves in making our delivery successful. That provides a simplicity and confidence that facilitates our work and ultimately creates a secure environment for our customers. - Calle Granemalm, Gibon