A Partnership That Works – Asedo Connect's Security Delivery with Gridheart and Acronis

A Partnership That Works – Asedo Connect's Security Delivery with Gridheart and Acronis

About Asedo Connect

Asedo Connect is an IT partner that helps companies and organisations manage all or parts of their IT environment. Their offering is broad, covering support, operations, Microsoft 365, networking, security and backup under one roof. For many customers, Asedo Connect acts as an external IT department, a proactive MSP that doesn't wait for problems to arise but works preventively to keep customer environments stable and secure.

Being a proactive MSP is a demanding role. It requires Asedo Connect to understand each customer's business in depth, build long-term relationships and deliver with both breadth and precision. That is the core of how they work, and with that ambition comes an equally high demand on the platforms and partners they choose to build their offering around.

The Need That Drives Change

As a proactive MSP responsible for many parallel customer environments, managing backup as an isolated function is simply not enough. Security and continuity are connected, and when you are responsible for a customer's entire IT environment, you need to deliver on both without losing oversight.

Working with different products across different customers creates friction in daily operations: technicians have to keep track of more systems, onboarding takes longer and maintaining a consistent level of delivery across the entire customer base becomes difficult. Asedo Connect was looking for a platform to standardise around, one that covered both backup and security and was built to manage many customer environments efficiently. Through an open dialogue with Gridheart, where Asedo Connect was transparent about their needs and their business, Gridheart was able to analyse which solutions actually fit. Acronis stood out with its broad coverage and became the natural choice.

A Platform That Brings It Together

Acronis covers backup, recovery, endpoint protection, EDR and XDR, all in the same environment. That might sound like a technical detail, but in practice it changes how Asedo Connect can operate. Instead of switching between systems and manually compiling status reports, they get a unified view of all customer environments and can act quickly when something requires attention.

"Centralised management is one of the biggest advantages. The fewer different systems our technicians need to keep track of, the easier it is to work in a consistent and effective way."

– Robert Palmqvist, Asedo Connect

Through Acronis, Asedo Connect has gained better control and a more structured way of working, where issues can be identified before they escalate. It also creates confidence internally, as technicians know the platform well and understand exactly how to respond when something happens.

Acronis has also evolved alongside Asedo Connect's ambitions. The platform has grown from being seen primarily as a backup tool to offering a broad range of security capabilities, which fits well for an MSP that sees security needs growing rapidly, even among smaller and mid-sized businesses.

"The threat landscape is changing constantly and security is becoming increasingly important for smaller and mid-sized companies. That is why it matters to work with a platform that keeps developing."

– Robert Palmqvist, Asedo Connect

Commitment That Builds a Stronger Partnership

Gridheart as an Enabler

The choice of Gridheart as a distributor came down to the relationship. For Asedo Connect, it was important to have a partner that genuinely follows the business over time, not one that only shows up when it is time to renew a contract.

"A big part of it is honestly the people at Gridheart. They have been personal and engaged from the start and stay in regular contact with us, not just when there is something to sell." – Robert Palmqvist, Asedo Connect

Gridheart brings competence, availability and a relationship that feels personal. There are short paths to the right people, quick responses when needed and a genuine interest in how Asedo Connect uses Acronis and how their offering can develop going forward.

"We have a lot of technical expertise ourselves, so we don't need a partner to do our job for us. But it is valuable to have people to turn to who really know the product when we need to move quickly."

– Robert Palmqvist, Asedo Connect

Results and the Road Ahead

Working with Gridheart and Acronis has allowed Asedo Connect to standardise a large part of their backup and security offering. It simplifies day-to-day work for technicians, provides better visibility across customer environments and creates the conditions to grow without having to build entirely new ways of working for each new customer.

Next, Asedo Connect is looking to take a clearer position within cybersecurity. Many of their customers have protection that falls short of what is needed today, but lack the time or internal expertise to change that. Asedo Connect sees a concrete opportunity to step in and take that responsibility, and with Acronis and Gridheart already in place, they do not have to build it from scratch.

We see Acronis and Gridheart as an important part of our continued investment in security. It is reassuring to have both a platform and a partner that we already know well.

– Robert Palmqvist, Asedo Connect