Terms & Conditions
This page gives You access to all of Gridheart's legal documentation governing the use of the Gridheart Marketplace and Services.
Agreements and Policies
Marketplace and Master Resell Agreement
The main agreement governing Your use of the Gridheart Marketplace and resale of Services. Covers ordering, fees, liability, termination, and governing law.
Acceptable Use Policy
Rules for acceptable use of the Marketplace and all Gridheart Offerings, including security obligations, NIS2 considerations, and prohibited activities.
Support SLA
Support channels, incident priority levels, response and resolution targets, and Marketplace availability commitments.
Privacy and Data Processing
Privacy and Data Processing Documentation
All documents related to personal data, GDPR compliance, data processing terms, sub-processors, and Gridheart's privacy policy.
If You have questions about any of these documents, contact us at legal@gridheart.com