Freshworks
AI-assisted service software for exceptional customer and employee experiences.
Productivity
À propos de Freshworks
Freshworks delivers AI-powered customer service, IT service management, and CRM solutions. With intuitive interfaces and powerful automation, it helps MSPs and their clients streamline support operations and improve satisfaction scores.
Fonctionnalités clés
- AI-powered helpdesk and ticketing (Freshdesk)
- IT service management (Freshservice)
- CRM and sales automation (Freshsales)
- Omnichannel support - email, chat, phone, social
- Workflow automation and SLA management
- Self-service knowledge base
Pourquoi Freshworks via Gridheart ?
Support nordique local
Support technique et commercial dédié de notre équipe nordique.
Une facture, contrôle total
Tous les fournisseurs sur une facture consolidée.
Formation et onboarding
Obtenez une certification sur chaque produit.