The new NIS2 regulation (Network and Information Security Directive) from the EU aims to strengthen cybersecurity across member states and enhance protection against cyber threats. Article 21 of the directive plays a crucial role for Managed Service Providers (MSPs) as it imposes specific requirements on how these actors must manage cybersecurity and incident reporting.
What Does Article 21 Say?
NIS2 Article 21 outlines the obligations for MSPs and other providers of critical services. It includes requirements to:
Implement Security Measures
MSPs must implement technical and organizational measures to ensure adequate cybersecurity. This includes protection against cyberattacks, vulnerability assessments, and incident management.
Incident Reporting
MSPs are required to report cybersecurity incidents within a defined timeframe to national authorities. This must be done promptly and include detailed information about the incident's impact.
Collaboration with Authorities
MSPs are expected to collaborate with national and European authorities to share information about threats and ensure better coordination during major incidents.
Customer Responsibility
MSPs must ensure that their services meet the security requirements of customers in critical sectors, such as energy, finance, and healthcare.
What Does This Mean for MSPs?
For MSPs, Article 21 means they need to:
Update Their Security Protocols
Invest in advanced security solutions and conduct regular system testing.
Establish Internal Procedures for Incident Reporting
Ensure that reports can be submitted within the prescribed timeframes.
Train Staff
Make security awareness a fundamental part of their organizational culture.
Strengthen Customer Relationships
Be transparent with customers and offer security as an integral part of their services.
Prepare for NIS2 – Download Our Summary of Article 21.2!
We understand that the directive can feel overwhelming, which is why we at Gridheart have created one-pagers explaining the ten key points of Article 21.2 (a-f). Each document provides an in-depth explanation of the specific requirements along with recommendations on how they can be implemented.
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