Data Processing Terms - Services
Version 2026-03
In relation to the Gridheart Data Processing Terms, Customer Personal Data may include the following types of personal data, depending on the Processor Services provided under the Agreement.
Gridheart may update this list from time to time, subject to the terms of the Data Processing Terms.
Processor Services and Types of Personal Data
Gridheart Platform and Marketplace
| Description | Partner portal, license management, service provisioning and ordering |
| Types of Personal Data | Names, email addresses, phone numbers, organization details, billing addresses, IP addresses, user activity and analytics data, profile photos |
| Data Center Location | EU (Sweden) |
Acronis Cyber Protect Cloud
| Description | Cloud backup, disaster recovery, endpoint security and management (including Advanced Backup, Security, Management and M365 Backup) |
| Types of Personal Data | Account identifiers, names, email addresses, IP addresses, device identifiers, hostname, backup metadata. Content data (backup archives) may contain any type of personal data depending on what the end customer stores. |
| Data Center Location | EU (customer-selected; available locations include Stockholm, Gothenburg, Frankfurt, Berlin, Strasbourg) |
Microsoft Cloud Solution Provider (CSP)
| Description | Provisioning and license management of Microsoft 365, Azure, Dynamics 365 and related Microsoft cloud services |
| Types of Personal Data | Account identifiers, names, email addresses, IP addresses, device identifiers, tenant and subscription details |
| Data Center Location | As configured by customer; typically EU (Microsoft EU Data Boundary) |
Cloudmore
| Description | Cloud service brokerage, provisioning, billing and subscription management |
| Types of Personal Data | Account identifiers, names, email addresses, organization details, subscription and billing data |
| Data Center Location | EU (Sweden) |
N-able
| Description | Remote monitoring and management, backup, email security (N-central, N-able RMM, N-able Backup, N-able Mail Assure) |
| Types of Personal Data | Account identifiers, names, email addresses, IP addresses, device identifiers, hostname, system information |
| Data Center Location | EU and USA (varies by service) |
Bitdefender GravityZone
| Description | Endpoint security, threat detection and response |
| Types of Personal Data | Account identifiers, device identifiers, IP addresses, hostname, threat detection data |
| Data Center Location | EU (Romania) |
TitanHQ (SpamTitan, WebTitan, SafeTitan)
| Description | Email security, DNS filtering, security awareness training |
| Types of Personal Data | Account identifiers, names, email addresses, IP addresses, domain names, URL filtering logs |
| Data Center Location | EU (Ireland) |
Dropsuite Email Backup and Archiving
| Description | Cloud backup and archiving for email, including Microsoft 365 |
| Types of Personal Data | Account identifiers, names, email addresses. Content data (email archives) may contain any type of personal data. |
| Data Center Location | EU (varies by configuration) |
Vade for M365
| Description | AI-powered email security for Microsoft 365 |
| Types of Personal Data | Account identifiers, email addresses, IP addresses, email metadata |
| Data Center Location | EU (France, Germany) |
usecure Security Awareness Platform
| Description | Security awareness training, phishing simulation, policy management |
| Types of Personal Data | Account identifiers, names, email addresses, training completion data, phishing simulation results |
| Data Center Location | UK |
Storyals E-learning Platform
| Description | Microsoft 365 adoption and productivity training |
| Types of Personal Data | Account identifiers, names, email addresses, training progress data |
| Data Center Location | EU (Sweden) |
Nerdio Manager for Enterprise / MSP
| Description | Azure Virtual Desktop and Windows 365 management |
| Types of Personal Data | Account identifiers, names, email addresses, device identifiers, Azure AD data |
| Data Center Location | USA (Azure infrastructure) |
Previous versions: Version 2018-05